Charging Stopped — Power Lost While Charging

Common Symptoms

• Alert on the touchscreen: "Charging stopped - Power lost while charging — Check power source and charging equipment"
• A charging session ends before the target charge level is reached
• Charging equipment may show no status lights
• Driving is unaffected

Probable Causes (Ranked by Likelihood)

• The charging equipment lost power from its source — e.g. a tripped breaker or dead wall outlet Likely
• An issue with the charging equipment itself Possible

Step-by-Step Diagnostic Procedure

1. Check for companion alerts first — per Tesla, this alert is often accompanied by others that identify the underlying issue.

2. Check the Mobile Connector or Wall Connector status lights to confirm the device has power; the product manual's blink codes narrow down equipment faults. Third-party equipment may have its own display.

3. If the equipment clearly has no power, check the circuit breaker for the outlet or Wall Connector.

4. Isolate per Tesla's guidance: Mobile Connector → try a different outlet; Wall Connector → try different equipment on a separate outlet. If the original outlet or Wall Connector is at fault, have an electrician inspect the wiring.

5. Per Tesla, this alert usually reflects the external equipment or power source, not a vehicle problem service can fix. A Supercharger is a good fallback.

Frequently Asked Questions